Privacy Policy

This Privacy Policy explains how HVL Stores SLU ("Finium", "we", "us", or "our") collects, uses, discloses, and protects your personal data when you use our website and services.

We are committed to protecting your privacy and complying with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 ("GDPR") and Spanish Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights.

1. Data Controller

The data controller responsible for your personal data is HVL Stores SLU, CALLE GREMI DE SABATERS, 21, 07009 Palma de Mallorca, Spain, Tax ID ESB56799265. Contact email: [email protected].

2. Personal Data We Collect

We may collect account information, communications, support requests, technical data, usage data, and materials you provide in connection with product use, onboarding, or inquiry handling.

3. Legal Basis for Processing

We process personal data on the basis of contract performance, consent where applicable, legitimate interests, and legal obligations under GDPR.

4. How We Use Your Personal Data

We use personal data to provide and improve the website and services, manage accounts, support case preparation workflows, respond to inquiries, maintain security, and comply with legal obligations.

5. Data Sharing and Disclosure

We may share personal data with service providers, legal or professional advisors where relevant and authorized, and competent authorities where required by law.

6. International Data Transfers

Where personal data is transferred outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other lawful transfer mechanisms.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, subject to contractual, operational, and legal retention requirements.

8. Your Rights Under GDPR

Under GDPR, you may have rights of access, rectification, erasure, restriction, portability, objection, withdrawal of consent where applicable, and the right to lodge a complaint with a supervisory authority.

9. Data Security

We implement appropriate technical and organizational measures to protect personal data, including controls related to transport, storage, access, operational monitoring, and internal review processes.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the website, understand usage, and improve performance. You can manage cookies through your browser settings. Where consent is required by law, we will request it before using non-essential cookies.

11. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children.

12. Automated Decision-Making

We may use AI-supported tools to help sort, cluster, and highlight potentially relevant incident materials. These tools are intended to support human review and case preparation. We do not rely on solely automated decision-making that produces legal effects on you without human involvement.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes may be communicated by email or prominent notice on the website.

15. Supervisory Authority

If you have concerns about how we process your personal data, you may lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD), C/ Jorge Juan, 6, 28001 Madrid, Spain, www.aepd.es.

16. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact us at:

Last updated: April 22, 2026